JCNRJournal of Clinical and Nursing Research2208-36852208-3693Bio-Byword Scientific Publishing Pty. Ltd.10.26689/jcnr.v9i5.10740ArticlePatient Journey Map In Chronic Disease Management: Theory, Practice And Futurehttps://artdesignp.com/journal/JCNR/9/5/10.26689/jcnr.v9i5.10740XuJuan,LiRan,YaoSongnan,SunQianlin,GuoHaizhen2025952025-06-04This review aims to comprehensively discuss the application status, theoretical basis, practical methods, empirical research, challenges, and future development direction of patient journey map in chronic disease management. By integrating current advances in academia and practice, this paper suggests that the patient journey map is an effective tool that can significantly improve the efficiency and quality of care delivery, increase patient engagement, and optimize the allocation of health care resources in chronic disease management. Nevertheless, the popularization and deepening application of patient journey map also faces a series of problems, such as difficulties in data collection, challenges in technology integration, and resistance to organizational change. In the future, with the progress of technology and policy support, the patient journey map is expected to become a key force to promote the innovation of chronic disease management model. Through in-depth analysis of these problems and opportunities, this paper provides valuable reference and enlightenment for healthcare providers, policy makers and relevant stakeholders.

Boteanu RM, Suica VI, Uyy E, et al., 2017, Alarmins in Chronic Noncommunicable Diseases: Atherosclerosis, Diabetes and Cancer. J Proteomics, 153: 21–29.

Huo GY, Xu FX, Wang C, 2022, Application Progress of Family Empowerment Nursing in the Nursing of Children With Chronic Diseases in China. Chin J Mod Nurs, 28(7): 848–851.

World Health Organization, 2022, World Health Statistics 2022: Monitoring Health for the SDGs, Sustainable Development Goals

Davies EL, Bulto LN, Walsh A, et al., 2023, Reporting and Conducting Patient Journey Map Research in Healthcare: A Scoping Review. J Adv Nurs, 79: 83–100

Chu HL, Li N, Zhao YM, 2024, Application of Longitudinal Mixed Methods Research in Patient Journey Research. Chin J Pediatrics, 62(07): 642. doi:10.3760/cma.j.cn112140-20240518-00341

Crosier A, Handford A, 2012, Customer Journey Map as an Advocacy Tool for Disabled People. Soc Mark Q, 18(1): 67–76. doi: 10.1177/1524500411435483

Smith L, Phillipson L, 2022, Using Journey Mapping to Support Staff, Family Members and Allies of People With Dementia to Think and Act Differently During a Care Transition: The Benefits and Limits of Care Imagination. Dementia-London, 21(6): 1873–1889. doi: 10.1177/14713012221097237

Fennelly O, Blake C, FitzGerald O, et al., 2019, Advanced Musculoskeletal Physiotherapy Practice: The Patient Journey and Experience. Musculoskelet Sci Pract, 45: 102077. doi: 10.1016/j.msksp.2019.102077

De Ridder E, Dekkers T, Porsius J, et al., 2018, The Perioperative Patient Experience of Hand and Wrist Surgical Patients: An Exploratory Study Using Patient Journey Mapping. Patient Exp J, 5(3): 97–107. doi: 10.35680/2372-0247.1273

McCarthy S, O’Raghallaigh P, Woodworth S, et al., 2020, Embedding the Pillars of Quality in Health Information Technology Solutions Using “Integrated Patient Journey Mapping” (IPJM): Case Study. JMIR Hum Factors, 7(3): e17416. doi: 10.2196/17416

Lamprell K, Braithwaite J, 2016, Patients as Story-Tellers of Healthcare Journeys. Med Humanit, 42(3): 207–209. doi: 10.1136/medhum-2016-010885

Solh Dost L, Gastaldi G, Dos Santos Mamed M, et al., 2023, Navigating Outpatient Care of Patients With Type 2 Diabetes After Hospital Discharge – A Qualitative Longitudinal Study. BMC Health Serv Res, 24(1): 476. doi: 10.1186/s12913-024-10959-4

Van Schalkwijk DL, Widdershoven JWMG, Elias-Smale S, et al., 2023, ShareHeart: A Patient Journey Map of Patients With Ischemia and Non-Obstructive Coronary Artery Disease Based on Qualitative Research. J Clin Nurs, 32(13–14): 3434–3444. doi: 10.1111/jocn.16409