PBESProceedings of Business and Economic Studies2209-26412209-265XBio-Byword Scientific Publishing Pty. Ltd.10.26689/pbes.v9i7.15690ArticleResearch on the Application of Digital Intelligence-Based Total Quality Management System in Healthcare Quality Managementhttps://artdesignp.com/journal/PBES/9/7/10.26689/pbes.v9i7.15690YangJinhong,LiuZhuo,DuWeilin,DaiNarengaowa,QuDongxue,LvLiying2026972026-07-28Objective: To explore the application effect of a digital intelligence-based total quality management (TQM) system in the continuous improvement of quality in tertiary public hospitals. Methods: A public tertiary Grade A general hospital in a certain region was selected as the research site, with January to December 2024 as the control period and January to December 2025 as the observation period. A three-tier architecture of “data collection—quality control early warning—data analysis” was adopted to establish a digital intelligence-based TQM system, covering 42 clinical departments across the hospital. It involved the collection of core data such as performance monitoring indicators for tertiary hospitals, accreditation data for graded hospitals, implementation of core medical systems, and quality control indicators for key specialties. Changes in key quality indicators before and after the system’s implementation were compared, and healthcare personnel satisfaction was evaluated through questionnaires. Results: After one year of system operation, the information extraction rate for performance monitoring indicators in tertiary hospitals increased from 30.35% to 91.07% (P < 0.05), the information extraction rate for accreditation data in graded hospitals rose from 56.1% to 98.6% (P < 0.05), the implementation rate of core medical systems increased from 89.1% to 98.6% (P < 0.05), and the information collection rate for quality control indicators in key specialties improved from 10.3% to 61.2% (P < 0.05). The satisfaction score of healthcare personnel regarding quality management increased from 78.3 ± 8.5 to 86.9 ± 6.2 (P < 0.05). Conclusion: The digital intelligence-based TQM system can effectively promote the transformation of healthcare quality management from post-event traceability to pre-event prevention and in-process control, enhance management efficiency, achieve information extraction of indicators, and facilitate continuous improvement in healthcare quality. It holds significant practical importance for promoting high-quality development in hospitals.

Jin W, Huang X, Yu Y, et al., 2025, Construction and Application of Information Systems for the Comprehensive Quality Management System in Medical Groups. Chinese Health Quality Management, 32(4): 56–59.

Han J, Yang X, 2021, Discussion on Challenges of Medical Big Data in Hospital Information Management. China Chief Financial Officer, (08): 172–174.

Peng K, 2025, Analysis of the Theoretical Framework of Total Quality Management in Hospitals and the Empowerment of Artificial Intelligence. Dazhong Health News, (20).

Zhang Y, Li H, Wang J, 2025, Construction and Application of a Digital-Intelligent Nursing Quality Management System in the Context of a Multi-Campus Hospital. Chinese Nursing Management, 25(2): 167–171.

2025 Research Report on the Current Status of Medical Quality Control in Chinese Public Hospitals, 2026.

Zhang Y, Li H, Wang J, 2025, Construction and Application of a Digital and Intelligent Nursing Quality Management System in the Context of One Hospital with Multiple Campuses. Chinese Nursing Management, 25(2): 167–171.

Intelligence Drives Quality: In-depth Application and Innovative Practice of Informatization, Big Data, and AI in Hospital QMS, 2026-02-25.

2025 Survey Report on the Current Status of Medical Quality Control in Chinese Public Hospitals, 2026.

AI-Driven Medical Quality Revolution: From Adverse Event Prediction to Clinical Process Optimization, 2026-02-27.

Report on the Digital Transformation and Standardization Construction of the Medical Quality Evaluation System, 2025.

How to Improve Medical Quality Data? Exploring the Digital Transformation Path of Hospital Management, 2026-01-22.

Construction Practice of the Intelligent Quality Control Integrated Platform at Peking Union Medical College Hospital, 2025-11-12.

The 14th Five-Year Plan for National Health Informatization, National Health Commission, 2021.